FAQs

The use of xenon gas is a major innovation in OXYGLOW 2. Unlike the common neon and argon mixtures in the market, xenon produces pure blue light, which significantly enhances the product's anti-aging, hair care, and skin brightening effects. The blue light is also particularly effective against acne and skin blemishes. Combined with the 1.0MHz high-frequency output, the xenon formula allows OXYGLOW 2 to reach new heights in combating signs of aging, improving skin tone, and strengthening hair.

Each specialized attachment for the high frequency wand offers unique benefits tailored to different areas and concerns:

1.Spoon Tube:

• Treats under-eye puffiness
• Fades dark circles
• Smooths nasolabial folds
• Conforms to facial contours with its copper handle

2.Probe Tube:

• Provides full body massage experience
• Relaxes muscles
• Increases blood circulation
• Cares for back, legs, and arms

3.Y Tube:

• Lifts drooping skin
• Firms sagging neck lines
• Offers an effective facial yoga workout

4.Mushroom Tube:

• Improves coverage and contact for cheeks, forehead, and jawline
• Allows high frequency current to penetrate and stimulate these areas more effectively
• Promotes a lifted and sculpted appearance
• 5.90 Degree Tube:
• Provides improved access and visibility for spot treating acne, pimples, blackheads, and blemishes
• Perfect for smaller areas around the nose, lips, between eyebrows, and other hard-to-reach facial zones

6.Comb Tube:

• Offers optimal access and coverage for treating the scalp
• Energizes hair follicles to promote healthy hair growth
• Reduces scalp dryness, itchiness, and dandruff

Each attachment is designed to target specific areas and concerns, allowing for a customized and effective high frequency treatment experience.

A key safety feature of OXYGLOW 2 is its upgraded touch button. This button is ergonomically designed and requires continuous pressure to operate, effectively preventing accidental use. At the same time, its wide surface ensures convenient single-touch activation, easy to operate even when held, balancing safety and user-friendliness.

USB-C charging greatly improves the user experience:

• More stable charging: The new USB-C port solves the problem of easy disconnection with the previous magnetic charging, ensuring a stable charging process.
• Faster charging: Using USB-C fast charging technology, charging time is reduced by 60 minutes, now taking only 2 hours for a full charge.
• More convenient: USB-C is a universal standard, allowing users to use common USB-C chargers, increasing convenience.

OXYGLOW 2's button design has been significantly improved. The new touch button features an ergonomic design with a wider surface for more comfortable use. It achieves seamless single-touch activation, easy to operate even when held. This design ensures both safety (requiring continuous pressure) and improved user-friendliness, greatly enhancing the overall operation experience.

OXYGLOW 2 improves skin condition in several ways:

• The 1.0MHz high-frequency output is about 33% higher than the previous generation, more effectively stimulating the skin.
• The pure blue light produced by xenon enhances anti-aging and skin brightening effects.
• 16 precise intensity levels allow users to adjust treatment intensity according to their skin needs.

Consistent use can help combat visible signs of aging, improve dull skin tone, and help treat acne and skin blemishes.

Use OxyGlow no more than once every other day,limiting sessions to a maximum of 5 minutes.While treatment times may vary by skin type and concerns,exceeding these guidelines does not improve results and could cause redness.For optimal outcomes,follow the manual's recommendations and moisturize after each use to maintain skin hydration.

Results may vary.Some users notice improvements such as better skin tone and reduced acne after a single session,while others may take several treatments.Since results are cumulative and dependent on individual skin types and concerns,consistency is key.

Apply a water-based serum to enhance the treatment.Avoid oil-or alcohol-based products as they are not suitable for use with OxyGlow.

Avoid using exfoliating acids or irritating ingredients like retinol on days you plan to use OxyGlow.Schedule such treatments for alternate days to prevent skin irritation.

Lucsuer ensures customer satisfaction with its OXYGLOW 2 product through a multi-faceted approach:

1. Continuous Product Improvement: We actively incorporate customer feedback into product enhancements.
2. Advanced Technology: We utilize innovative features like xenon gas formulation and 1.0MHz high-frequency output.
3. User-Centric Design: We've incorporated upgraded touch buttons and USB-C charging for improved usability.
4. Personalization Options: We offer 16 precise intensity levels for customized skincare routines.
5. Customer-Friendly Policies: We provide a 30-day return period for customer peace of mind.
6. Responsive Customer Support: We offer dedicated support via email at support@lucsuer.com.
7. Quality Assurance: We back our product with a 1-year warranty for free repair or replacement of non-human-induced functional issues.
8. Safety Compliance: We adhere to high safety standards and have obtained CE, FCC, and RoHS certifications.

Yes, high-frequency treatments oxygenate skin, klling P. acnes bacteria. They stimulate circulation, aid detoxification, and minimize redness. Additionally, these treatments can help shrink pores, reduce aging signs, and halt persistent acne.

Yes, it's not recommended for those with pacemakers, heart disease, or during pregnancy. Avoid inflamed areas if you have conditions like rosacea, eczema, or psoriasis. Also, avoid Ethanol Acid and AHA when using the device or if pregnant.

Our devices use different gas mixtures depending on the model. Our first-generation high-frequency wand uses a mixture of neon and argon gases. The electrodes in this model produce an orange or purple glow. Our latest product, the OxygLow 2, uses a new gas formulation with xenon, which emits a blue glow.

Research shows that these different light colors offer various benefits for skin care. The orange glow stimulates circulation and collagen production, while the purple/blue glow reduces acne bacteria and inflammation. Both methods have been found to be effective for skin care.

The first-generation device provides versatility with its dual-color output, while the OxygLow 2 focuses on the benefits of blue light therapy. Customers can choose the model that best suits their specific skincare needs.

For optimal performance and safety,allow your skin to dry completely before use.This ensures the OxyGlow operates effectively and reduces potential risks.

Our upgraded Spoon Tube attachment uses a 90% argon and 10% neon gas blend. The oscillating current stimulates blood flow and oxygen delivery around the eyes, lightening darkened eye circle tissues. The blend treats under eye bags, fades dark circles, and smoothens fine eye and lip lines. Overall, the neon and argon mix improves circulation and sanitizes to gently reduce puffiness and pigmentation associated with under eye bags and tired-looking eyes. 

The Arriving Time = Processing Time + Shipping timeAfter the payment is received, Order arriving time needs 6-15 Business Day. Email will be sent to you if any update of your order and require your timely reply. So pls make sure the email address you provide when placing the order is effective.

Please note that after you paid , the order will go through the following two stages:

● Order Processing (1-3 Working Days )

● Third-party Express Shipping (3-12 Working Days )

    ○ Free Shipping(7-12Days)

    ○ Standard Shipping(7-12Days)

    ○ Expedited Express DHL (3-7Days)

Noted: During the peak season demand, air freight demand surges,all parcel need to wait for the available flight

The Final delivery time depends on the Customs clearance speed in your local.

Sometimes it takes some time to update the information.

When your order has been taken by shipping agent.

All packages need to go through a strict quality control and disinfection process before shipment to ensure customers' safety, which may cause a slight shipping delay.

If the parcel is in transit or under clearing customs, The information will not be updated until it reaches next shipping station.

Sometimes the shipping company may not update the package information in time.

We will try to update that info for you or please feel free to contact us to ask for help.

Your estimated delivery date includes processing time and delivery time .Once the order is shipped out we will email you the tracking number and shipping info .Pls track the parcel online by that information provided .If your estimated delivery date has passed and you haven't received your order.please email us support@profacialwand.com  for further help. 

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer Expedited Shipping); The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart, and then view the shipping fee which will be automatically calculated and displayed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, at least seven (7) days from the receipt of your item to process your return or exchange.

Refunds may take 2 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.

1. Contact Customer Support: Before returning any product, you must first contact our customer support team at support@lucsuer.com to obtain a return authorization. We do not accept returns or exchanges without prior authorization.
2. Follow Instructions: Once authorized, carefully follow all provided instructions for returning the item.
3. Return Window: All returns must be mailed within 30 days of receiving the product. Returns after 30 days will not be eligible for refund or exchange.
4. Product Condition: The item must be unused, unwashed, and in its original condition with all tags, original packaging, accessories, and embellishments intact.
5. Proof of Purchase: Include your receipt or proof of purchase with the return.
6. Shipping: You are responsible for return shipping costs. We strongly recommend using a trackable shipping method.
7. Processing Time: Once we receive and inspect your return, we'll email you to confirm receipt and inform you whether the refund is approved or denied.
8. Refund: If approved, your refund will be processed within seven (7) days of receiving your item. The refund will be issued to your original payment method.
9. Refund Timing: Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your statement.

For defective or damaged products, please contact us at support@lucsuer.comto arrange a refund or exchange.

We offer a one-year limited warranty for this device. If there are any manufacturing defects under normal use conditions, we will repair or replace it free of charge.

It is only possible to make a change to your order within 24 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately email us at support@lucsuer.com (within the 24 hours ) with your change/cancellation request details included.

Option1: Once your order has been sent out on the road,we'll email you your tracking information. So keeping your eye on your inbox.

Optin2: Check order information through our track order page.