Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@lucsuer.com.

Filter by Topic
  • All
  • Product Questions
  • Shipping Questions
  • Order Questions
  • Refunds & Returns

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Product Questions

Our revolutionary cordless wand harnesses the power of a proprietary gas blend to deliver comprehensive skincare without the hassle of cables. This innovative wireless device effectively tackles various skin concerns in one easy step, offering unparalleled skincare results and flexibility. Free yourself from cords and empower your skincare with our all-in-one cordless solution. Choose us for superior wireless performance and total skin rejuvenation.

Each high-frequency treatment should last 15 seconds per area or up to a maximum of 5 minutes for the entire face. However, as skin types vary, it's best to follow your doctor's advice for optimal results while ensuring skin safety.
Yes, high-frequency treatments oxygenate skin, klling P. acne bacteria. They stimulate circulation, aid detoxification, and minimize redness. Additionally, these treatments can help shrink pores, reduce aging signs, and halt persistent acne.

Yes, it's not recommended for those with pacemakers, heart disease, or during pregnancy. Avoid inflamed areas if you have conditions like rosacea, eczema, or psoriasis. Also, avoid Ethanol Acid and AHA when using the device or if pregnant.

We recommend using the device 2-3 times a week, and not exceeding 10 minutes per use. Overuse may lead to excessive stimulation of the skin.

Our device uses a neon and argon gas mixture. The electrodes produce an orange or purple/blue glow. The orange glow stimulates circulation and collagen while the purple/blue glow reduces acne bacteria and inflammation. Recent research shows both methods are effective for skin care.

I usually wait a while after bathing to let my skin dry naturally, then use this device. I find that it works better this way.

Our upgraded Spoon Tube attachment uses a 90% argon and 10% neon gas blend. The oscillating current stimulates blood flow and oxygen delivery around the eyes, lightening darkened eye circle tissues. The blend treats under eye bags, fades dark circles, and smoothens fine eye and lip lines. Overall, the neon and argon mix improves circulation and sanitizes to gently reduce puffiness and pigmentation associated with under eye bags and tired-looking eyes. 

We offer a one-year limited warranty for this device. If there are any manufacturing defects under normal use conditions, we will repair or replace it free of charge.

Shipping Questions

The Arriving Time = Processing Time + Shipping timeAfter the payment is received, Order arriving time needs 6-15 Business Day. Email will be sent to you if any update of your order and require your timely reply. So pls make sure the email address you provide when placing the order is effective.

Please note that after you paid , the order will go through the following two stages:

● Order Processing (1-3 Working Days )

● Third-party Express Shipping (3-12 Working Days )

    ○ Free Shipping(7-12Days)

    ○ Standard Shipping(7-12Days)

    ○ Expedited Express DHL (3-7Days)

Noted: During the peak season demand, air freight demand surges,all parcel need to wait for the available flight

The Final delivery time depends on the Customs clearance speed in your local.

Sometimes it takes some time to update the information.

When your order has been taken by shipping agent.

All packages need to go through a strict quality control and disinfection process before shipment to ensure customers' safety, which may cause a slight shipping delay.

If the parcel is in transit or under clearing customs, The information will not be updated until it reaches next shipping station.

Sometimes the shipping company may not update the package information in time.

We will try to update that info for you or please feel free to contact us to ask for help.

Your estimated delivery date includes processing time and delivery time .Once the order is shipped out we will email you the tracking number and shipping info .Pls track the parcel online by that information provided .If your estimated delivery date has passed and you haven't received your order.please email us support@profacialwand.com  for further help. 

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer Expedited Shipping); The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart, and then view the shipping fee which will be automatically calculated and displayed.

Order Questions

It is only possible to make a change to your order within 24 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately email us at support@profacialwand.com (within the 24 hours ) with your change/cancellation request details included.

Option1: Once your order has been sent out on the road,we'll email you your tracking information. So keeping your eye on your inbox.

Optin2: Check order information through our track order page.

Refunds & Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, at least seven (7) days from the receipt of your item to process your return or exchange.

Refunds may take 2 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.

Please understand that we do not accept returns or exchange without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Support Team first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

If you would like to request a return label for a purchase made while this Special COVID-19 Return Notice is in effect, or if you have any questions, please email us at support@profacialwand.com

Please note the following product return requirements: All returns must be postmarked within fifteen (15) days of receiving the product to the address below;

Merchandise must be unworn and unwashed;Merchandise must have all tags, original packaging, accessories and embellishments fully intact;Bodysuits, lingerie, swimwear, underwear, DIY supplies, custom dress, beauty, and accessories (except scarves, bags, and mermaid blankets).

See Return Policy for more in formation

Unable to find satisfactory answers ? Contact Support